Mobeazy B.V. and all of its affiliate companies (“Mobeazy”) take the way they deal with your (“User”) personal data very seriously. Mobeazy treats and protects all personal data with great care and Mobeazy always acts in accordance with the applicable laws and regulations.
User and Mobeazy (“Agreement”) or based on an agreement between the employer of User (“Contractor”) and Mobeazy (“Agreement”).
1. Data that Mobeazy processes and for what purposes
Creating a user account
In order to create a user account on the Platform, User must register itself and provide its contact details (first name, last name, phone number, e-mail address, gender, date of birth and address) (“Contact Information”) as well as other information (password (hashed) and – if applicable - employer name) (“Other Data”). This information is needed to make the reservation as mentioned below and to communicate with the User about the Services.
Creating a reservation
In order to make a reservation via the Platform, User needs to provide the following information: (i) Contact Information; (ii) Other Data; (iii) a copy of User’s driving license (excluding visible photo and citizen identification number (BSN-number)); (iv) preferred payment method; and (v) choice of a hub where the reservation will start. This information is needed to check whether User meets the requirements set by Mobeazy and/or Contractor for a user of the Services and for processing of payments.
Mobeazy may use the Contact Information to send information messages to User (not marketing communications) necessary to provide the Services.
Testing and analysis
Mobeazy may use the personal data to analyze how Users use the Platform. This also includes the use of the data to detect and correct errors and malfunctions in the rental process.
In order to minimize the processing of personal data, Mobeazy may merge or encrypt the personal data of the User to create anonymous data that cannot be traced back to a natural person.
Use and status of the Vehicle
To the extent necessary for the performance of the Services and/or the performance of the Agreement, Mobeazy collects and processes data about the use of the Vehicle, such as: the start time and end time of the reservation, start- and final location of the trips during a reservation, locking operations of the Vehicle via the Platform and the status of the Vehicle (such as GPS location, battery percentage, status of the ignition switch and whether the battery is charging or not). In relation to the performance of the
Services arising from the Agreement between Mobeazy and the Contractor, Mobeazy may provide the following information to the Contractor: use of the Vehicle by User and the information needed to charge the reservations and Services to the Contractor.
Mobeazy may collect and process the personal data of the User in order to provide (international) customer services. For example, Mobeazy may collect User’s requests received by customer service and the replies in relation thereto, along with other Contact Information and Other Data of User. This will allow Mobeazy to respond better to the questions and requests of the User.
As far as permitted under the applicable law, Mobeazy may use the Contact Information for marketing communications, such as newsletters. The User can unsubscribe from the marketing communications at any time. The newsletter may also contain information and offers from third parties. Each newsletter contains a link that allows the User to unsubscribe from the newsletter.
2. The retention period of personal data
Mobeazy shall store the personal date for two (2) years (for a driver’s license two (2) months shall apply) after the termination of the Services or as long as Mobeazy is obliged to do so under national or international laws and regulations. Mobeazy shall delete the data after the applicable retention period.
3. Providing personal data to third-parties
Analytic cookies are anonymous cookies and these cookies allow Mobeazy to improve the Website. These cookies collect information about the way visitors use the Website, such as information about the most frequently visited pages or the number of displayed error messages. The information collected by these cookies may not be used for marketing purposes and will not be passed on to third parties.
Session cookies are used by Mobeazy when a User visits the Website and are automatically deleted when the User closes the browser. Through these cookies Mobeazy can remember which parts of the Website a User has viewed during a visit and Mobeazy can synchronize its services accordingly.
Social media cookies
Social media cookies are cookies to share the content of the Website via social media. For the functioning of these buttons social media cookies from the social media parties are used, so that these parties can recognize the User when the User wants to share a page of the Website. For the cookies that social media parties place and the possible data they collect, Mobeazy refers the User to
the privacy statements that these parties provide on their own websites. Mobeazy will not be responsible for the processing of personal data that may occur on these websites. Mobeazy encourages User to evaluate and read the privacy statements of these websites carefully.
Other / unforeseen cookies
Due to the way internet and websites work, Mobeazy may not always have insight into the cookies that third parties place on or via the Website. This is especially the case when the Website contains so-called 'embedded elements': these are texts, documents, images or films that are stored with another party, but which are displayed on, in or via the Website.
5. Customize cookie settings or delete cookies
has placed cookies, User can also delete them. How to do so, differs per browser. If necessary, consult the help function of the applicable browser. More information about cookies can be found on the websites of Cookierecht and the Consumentenbond.
Mobeazy takes all necessary measures to protect the personal data. Mobeazy uses technical and organizational security measures to protect the personal data managed by Mobeazy against manipulation, loss, destruction and unauthorized access. These safety measures are constantly being improved in line with technological developments. For example, all entry fields on the Platform are
TLS protected. Furthermore, the Platform is continuously updated with the latest security updates.
7. Rights of User
Regarding the personal data that Mobeazy has collected and/or processed, User has the right to:
Delete Data: User may request Mobeazy to erase or delete all or some of the personal data that Mobeazy has collected and/or processed from User. Change or Correct Data: User may request Mobeazy to change, update or fix the personal data that Mobeazy has collected and/or
10. Contact details